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Main: Womble
Level: 22

Joined: Mon Aug 11, 2014 2:58 pm
Posts: 2
Post Cannot raise support ticket to submit a Crash Dump
The game crashed on me for the very first time this evening. I was prompted to send in my starsonata.dmp however when I tried to raise a support ticket, with the files attached, the website complained that fields which I had completed were blank !!

Files attached were:
starsonata.dmp 9,289 KB
starsonata_log.txt 34 KB (renamed as *.log files not allowed)

Tried a couple of times, before giving up ... and posting this here.


Mon Aug 11, 2014 3:14 pm
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Main: The Vert
Level: 60

Joined: Thu Sep 19, 2013 11:30 am
Posts: 1239
Post Re: Cannot raise support ticket to submit a Crash Dump
Hello :) Send it to dmpfile@starsonata.com instead, this is where you should send all your crash dumps! :)

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Mon Aug 11, 2014 3:24 pm
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Main: Womble
Level: 22

Joined: Mon Aug 11, 2014 2:58 pm
Posts: 2
Post Re: Cannot raise support ticket to submit a Crash Dump
Ok, thanks. The error message box mentioned an email address but closed before I could note it down.


Wed Aug 13, 2014 7:56 am
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