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Team:
 Rank: Peon Main: Mow Level: 9760 Joined: Mon Feb 02, 2009 2:57 pm Posts: 4731 Location: Kuratovo, Russia |
 Why do tickets take over 3 days to get a response?Why? =/
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| Sat Feb 18, 2012 6:42 am |
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Team:
 Rank: Soldier Main: Lupusregina Beta Level: 4903 Joined: Wed Nov 25, 2009 5:31 am Posts: 542 |
Re: Why do tickets take over 3 days to get a response? They dont..
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| Sat Feb 18, 2012 6:42 am |
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Team:
 Rank: Director Main: Casillas Level: 6 Joined: Sat Nov 12, 2011 7:03 pm Posts: 706 |
Re: Why do tickets take over 3 days to get a response? fruits wrote: They dont.. _________________ Giovani dos Santos ... Olé! |
| Sat Feb 18, 2012 8:19 am |
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Main: Prommilypicklesomnomnom
Level: 4704 Joined: Sat Sep 24, 2011 9:41 am Posts: 873 |
Re: Why do tickets take over 3 days to get a response? Just you, they don't like you.
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| Sat Feb 18, 2012 8:44 am |
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Member 
Team:
 Rank: Officer Main: Aku'Qa Level: 4289 Joined: Sun Nov 07, 2010 8:08 am Posts: 1526 |
Re: Why do tickets take over 3 days to get a response? God hates armyfags
_________________ My Characters (to avoid confusion): Xenophanes, Protagoras, Error Message, Aku'Qa and Unfriendly |
| Sat Feb 18, 2012 11:21 am |
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Main: Prommilypicklesomnomnom
Level: 4704 Joined: Sat Sep 24, 2011 9:41 am Posts: 873 |
Re: Why do tickets take over 3 days to get a response? thijs12b wrote: God hates armyfags Lets get Jesse Jackson and MARCH ON THEIR ASS! |
| Sat Feb 18, 2012 11:28 am |
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Team:
Rank: Officer Main: number666.5 Level: 8923 Joined: Wed May 03, 2006 4:12 pm Posts: 3457 Location: nowhere |
Re: Why do tickets take over 3 days to get a response? because sometimes it takes 30 mins and sometimes it takes 2 weeks
_________________ Valkyrie300 wrote: You need to thoroughly think before sprouting exaggerated statements |
| Sat Feb 18, 2012 1:50 pm |
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Site Admin / Dev Team 
Team:
 Rank: Director Main: Jeff_L Level: 1969 Joined: Wed Mar 23, 2005 2:21 am Posts: 3894 Location: Santa Clara, CA |
Re: Why do tickets take over 3 days to get a response? Depends on the type of ticket. Each category goes to a different person. Also, sometimes some people are busy for a couple days. Other times a ticket can be submitted and the person who handles it isn't sure what to do about it, so they make a note that only support people can read and pass it on to someone else, and that other person might make a note and pass it back, etc, before we decide on the response.
_________________ For support, please create a support ticket here and I will get back to you as soon as possible. About Star Sonata. |
| Sat Feb 18, 2012 4:44 pm |
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Team:
Rank: Peon Main: Mow Level: 9760 Joined: Mon Feb 02, 2009 2:57 pm Posts: 4731 Location: Kuratovo, Russia |
Re: Why do tickets take over 3 days to get a response? It never used to be like that =/ Tickets used to get answered within 24 hours or even quicker...
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| Sun Feb 19, 2012 6:35 am |
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Rank: Officer Main: Dark Phantom Level: 4762 Joined: Sat Dec 29, 2007 8:24 pm Posts: 1892 Location: In Phatnoms world |
Re: Why do tickets take over 3 days to get a response? I bet Jeff could get more people on board to help, but people like DoW complain about admin teams!
_________________ [CENTER][URL=http://www.nodiatis.com/personality.htm][IMG]http://www.nodiatis.com/pub/19.jpg[/IMG][/URL][/CENTER] |
| Sun Feb 19, 2012 8:15 am |
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Team:
Rank: Peon Main: Mow Level: 9760 Joined: Mon Feb 02, 2009 2:57 pm Posts: 4731 Location: Kuratovo, Russia |
Re: Why do tickets take over 3 days to get a response? zhuang281 wrote: I bet Jeff could get more people on board to help, but people like DoW complain about admin teams! You do not have the required permissions to view the files attached to this post. _________________ |
| Sun Feb 19, 2012 8:43 am |
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Team:
Rank: Soldier Main: Lupusregina Beta Level: 4903 Joined: Wed Nov 25, 2009 5:31 am Posts: 542 |
Re: Why do tickets take over 3 days to get a response? An pic of u Draco!
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| Sun Feb 19, 2012 9:10 am |
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Team:
Rank: Officer Main: Dark Phantom Level: 4762 Joined: Sat Dec 29, 2007 8:24 pm Posts: 1892 Location: In Phatnoms world |
Re: Why do tickets take over 3 days to get a response? Tomzta09 wrote: zhuang281 wrote: I bet Jeff could get more people on board to help, but people like DoW complain about admin teams! An incorrect use of a demotivational. _________________ [CENTER][URL=http://www.nodiatis.com/personality.htm][IMG]http://www.nodiatis.com/pub/19.jpg[/IMG][/URL][/CENTER] |
| Sun Feb 19, 2012 4:59 pm |
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Main: Nyarlathotep
Level: 1854 Joined: Mon Aug 22, 2005 8:17 am Posts: 3978 Location: Classified |
Re: Why do tickets take over 3 days to get a response? Protip: If your ticket involves something that affects you personally, use in-game help request, not bugs. Bugs are for exploits that don't have an immediate impact on you, and will typically take ages to get a response. In-game help requests usually get at least an initial response within a day. If you lost items due to a bug, or something, that falls under the help request category.
_________________ Dorin Nube wrote: Nipples aren't the only danger here. |
| Mon Feb 20, 2012 12:57 pm |
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Team:
Rank: Peon Main: Mow Level: 9760 Joined: Mon Feb 02, 2009 2:57 pm Posts: 4731 Location: Kuratovo, Russia |
Re: Why do tickets take over 3 days to get a response? Its just that several times I have sent in Ticket's and I haven't gotten a reply for atleast 3 days. About six months ago It would only take a few hours to 2 days...
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| Mon Feb 27, 2012 12:49 pm |
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