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Joined: Thu Mar 26, 2015 7:30 pm
Posts: 15
Post Re: Crash
The server crashed before I could scoop all of a boss's loot and the devs won't compensate me...


Fri Oct 07, 2016 8:15 pm
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Team: Star Revolution X
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Main: Ellysviel
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Post Re: Crash
GrandExecutor wrote:
The server crashed before I could scoop all of a boss's loot and the devs won't compensate me...


Welcome to Star Sonata

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Sat Oct 08, 2016 4:16 am
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Team: Fireflies
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Joined: Wed Mar 13, 2013 8:28 am
Posts: 252
Post Re: Crash
GrandExecutor wrote:
The server crashed before I could scoop all of a boss's loot and the devs won't compensate me...


Quote:
This game, the website, the client, and the server are provided as services “as is”. Star Sonata does not warrant that the operation of these services will be uninterrupted or error free.

They don't have to refund, you agreed on that when registering your account. They don't have to refund anything that was lost due to technical issues. You have two options, get used to the fact that you will keep losing your game progress often because of those technical errors (or be unable to play the game) or if you don't like it then quit the game. The fact that you're paying subscription for the game doesn't change these rules - they will still not refund any game progress you lost

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Sat Oct 08, 2016 7:00 am
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